Returns & Exchanges
At World Rugby Shop, we want to ensure you are completely satisfied with your gear. If your purchase doesn't meet your expectations, you can return or exchange most items within 30 days of delivery provided they are in original, unworn condition.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Choose between an exchange for a different size or a refund to your original payment method, then download and print your prepaid shipping label.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and the product is in new condition, then affix the return label to the outside of the box.
Ship and Track
Drop your package off at any authorized carrier location and keep your tracking receipt; we will process your refund or exchange within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing